NEXTWAVE INTELLIGENT SELF-SERVICE
The NextWave Intelligent Self-service System (NISS) is focused on maximizing the quality and value of the interaction between the Consumer and the Food-service Operator. It is a suite of products designed to support a robust Intelligent Self-Service environment for multi-unit operators. This environment is designed to allow a very direct two-way relationship between the brand marketing personnel of the chain and their consumers.
It is critical that any self-service implementation be based on a sound architectural foundation. This ensures that the self-service system will scale to current and long-term needs as well as complement an organization’s overall business and technology plans.
NISS is based on a cohesive architectural framework designed to help organizations maximize return on their self-service technology investment.
NISS employs a number of key attributes designed to reduce the total cost of ownership while creating an unparalleled consumer experience:
- Industrial-Strength Platform—All applications are built on a single robust infrastructure platform for a rich set of consumer as well as administrative facilities.
- NextPoint™ TouchPoints—Multiple consumer touch-points are supported by a single deployment, with consistent branding and consumer experience throughout. NextPoints include: NextWeb, NextTouch, NextDrive, NextTable, NextDevice and NextCall.
- Powerful Management—Central and regional management of all aspects of the system’s operation including automatic reporting and distribution and control of software and configuration changes, monitoring and flexible notification
- Builds on Existing Systems—Integrates with any POS, Kitchen Prep, Loyalty and Electronic Payment systems. Will provide a consistent brand experience even in chains with heterogeneous POS environments.
- Open Systems Approach—Ensures reliability, long lifecycle and the ability to integrate with other systems any time, anywhere.
- Hardware Independent—Works with most hardware platforms
Customer Interaction Universal Interfaces: The Customer Interaction Universal Interface drives the flow of the consumer interaction and implements all of the interaction rules defined by the operator. Plug-in adaptors allow that experience to be presented through virtually any medium or NextPoint. This powerful capability enables the policies and rules governing the consumer interaction to be specified independently of the medium on which the interaction is to occur, providing the operator more flexibility in choices of medium without requiring separate deployment and maintenance. At the same time, the operator can be confidant that as new customer-facing technologies and products arise, they can be readily adopted without major infrastructural changes.
NextWave Store Controller: The NextWave Store Controller manages the flow of information between restaurant systems. It allows for the simultaneous management of multiple heterogeneous NextPoints and their interaction to other systems such as POS, Kitchen, Loyalty Systems and Digital Merchandising. It also acts as the local representative of the above-store management applications, communicating and enforcing the defined interaction rules.
